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All the answers

Most frequent questions


  • What is your fastest delivery service?
  • Can I track my shipment from my cell phone?
  • Is my package insured?
  • What happens if a problem arises?
  • I need regular deliveries between various offices, do you offer this service?
What is your fastest delivery service?

For local courier shipments, it’s our rush service, which is same-day pickup and delivery within 1 hour from the time your order is placed (additional time required for shipments traveling beyond 50 miles)

Can I track my shipment from my cell phone?

Yes. You can get up-to-the-minute status of your shipments anywhere, anytime on any mobile device from your customer Portal account or directly from the link sent to you after your shipment departs.

Is my package insured?

Yes. Our liability with regard to any package is limited to a certain amount unless a higher value is declared for the package at the time of tender, and a greater charge paid.

What happens if a problem arises?

If any problems do arise, we will contact you as soon as possible.

If significant delays or any other problems are experienced that may jeopardize your delivery, our customer services Specialists will contact you and seek your advice as appropriate.

I need regular deliveries between various offices, do you offer this service?

Yes.

We would be happy to quote you a competitive rate for regular contract runs. Call our Customer Services to discuss details.


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Other questions


  • Can you include client details on the invoice?
  • How much do you charge for deliveries?
  • I need delivery of very small items, is this a problem?
  • Do you know where my package is at all times?
  • Why should we use your courier service?
Can you include client details on the invoice?

Talk to a member of our Customer Services team about your requirements.

How much do you charge for deliveries?

Rates are determined based on 3 major factors: distance, time and type of delivery. We factor in these 3 elements to come up with a fair and competitive price for our customers. For our contracts clientele, we offer customized pricing packages that meet needs and budget.

I need delivery of very small items, is this a problem?

No. We welcome any inquiry and will be happy to discuss your details and provide our best service.

Do you know where my package is at all times?

Yes. We are in constant touch with our drivers.

Why should we use your courier service?

At S&B Expedite we are focused on customer satisfaction. We demonstrate this every day by giving 110%. Our couriers drivers are well trained and our customer service personnel are always available to meet your needs.



Experience the S&B effect!